Frequently Asked Questions

Yes! All Luhle products are formulated with gentle, natural ingredients that are suitable for sensitive skin. We avoid harsh chemicals, artificial fragrances, and common irritants. However, we always recommend doing a patch test before using any new skincare product.

Most of our products have a shelf life of 12 months once opened. You'll find the PAO (Period After Opening) symbol on each product indicating the recommended usage period. Store products in a cool, dry place away from direct sunlight for best results.

Absolutely! All Luhle products are 100% vegan and cruelty-free. We never test on animals and are certified by Leaping Bunny. We also ensure our ingredient suppliers share our commitment to ethical practices.

We formulate products for all skin types, including oily, dry, combination, and sensitive skin. Each product page includes detailed information about which skin types it's best suited for. If you're unsure, our team can help you find the perfect products for your skin.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and viewing your order history. If you checked out as a guest, use the tracking link in your shipping confirmation email.

We process orders quickly, so modifications must be made within 1 hour of placing your order. Contact our support team immediately at hello@luhle.com. Once an order has shipped, we cannot modify or cancel it, but you can return it following our return policy.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and your payment information is never stored on our servers.

Standard shipping within South Africa takes 3-5 business days. Express shipping is available for 1-2 business day delivery. International shipping typically takes 7-14 business days depending on the destination. See our Shipping page for detailed information.

Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the recipient. Visit our Shipping page for a full list of countries we ship to.

Yes! We offer free standard shipping on all orders over R500 within South Africa. For international orders, free shipping is available on orders over $100 USD. This offer applies automatically at checkout.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return unused products in their original packaging for a full refund. Opened products may be returned within 30 days if you've used less than 25% of the product.

To initiate a return, contact our support team at hello@luhle.com with your order number. We'll provide you with a return shipping label and instructions. Once we receive your return, refunds are processed within 5-7 business days.

Yes! If you'd like to exchange a product for a different item or size, contact our support team. We'll help you process the exchange quickly. If there's a price difference, we'll either charge or refund the difference accordingly.

You can create an account by clicking the user icon in the top navigation and selecting 'Sign Up'. Having an account lets you track orders, save favorites, and enjoy a faster checkout experience. You can also create an account during checkout.

Click the user icon and select 'Sign In', then click 'Forgot Password'. Enter your email address and we'll send you a link to reset your password. For security reasons, this link expires after 24 hours.

Log into your account and navigate to 'Account Settings'. From there, you can update your name, email, password, and shipping addresses. You can also manage your communication preferences and newsletter subscriptions.