Returns & Refunds
We want you to love your Luhle products. If you're not completely satisfied, we're here to help.
30-Day Satisfaction Guarantee
Try our products risk-free. If you're not satisfied within 30 days, we'll make it right with a full refund or exchange.
How to Return
Contact Us
Email us at hello@luhle.com with your order number and reason for return. We'll respond within 24 hours.
Receive Return Label
We'll send you a prepaid return shipping label and instructions for packaging your return.
Ship Your Return
Pack the items securely in original packaging and drop off at your nearest courier point.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Eligibility
Eligible for Return
- Unopened products in original packaging
- Products used less than 25% (satisfaction guarantee)
- Damaged or defective items
- Incorrect items received
Not Eligible
- Products used more than 25%
- Items without original packaging
- Gift cards
- Items purchased more than 30 days ago
Refund Timeline
Return Received
We'll inspect your return within 1-2 business days of receiving it and notify you via email.
Refund Processed
Once approved, we'll initiate your refund to the original payment method within 3-5 business days.
Funds Returned
Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account.
Exchanges
Want to exchange for a different product? We're happy to help! The fastest way to get your new product is to:
- Return your original item for a refund
- Place a new order for the item you want
Alternatively, contact our support team and we can process the exchange directly. If there's a price difference, we'll either charge or refund the difference.
Need to Start a Return?
Contact our support team with your order number and we'll get you started right away.