Terms of Service

By accessing or using the Luhle website (www.luhle.com) and related services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use the service. We may modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to: - Use our services in any way that violates applicable laws or regulations - Attempt to gain unauthorized access to any part of our services - Interfere with or disrupt the integrity or performance of our services - Transmit any viruses, malware, or other harmful code - Collect or harvest any information from other users - Use automated systems (bots, scrapers) without our express permission - Impersonate or attempt to impersonate Luhle or another user We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

To access certain features, you may need to create an account. When registering, you agree to: - Provide accurate and complete information - Keep your account credentials secure - Notify us immediately of any unauthorized access - Accept responsibility for all activities under your account You must be at least 16 years old to create an account. We may suspend or terminate accounts that violate these terms or that appear to be fraudulent.

We strive to display accurate product information and pricing. However: - Product images are for illustration and may differ slightly from actual products - We reserve the right to correct pricing errors and cancel affected orders - Prices may change without notice - Product availability is not guaranteed until your order is confirmed - We may limit order quantities at our discretion All prices are displayed in South African Rand (ZAR) unless otherwise noted. Tax and shipping costs are calculated at checkout.

When you place an order: - You are making an offer to purchase products subject to these terms - We will send an order confirmation, but this does not constitute acceptance - The contract is formed when we dispatch your order - We accept payment via credit/debit cards and other methods shown at checkout - Payment must be received before dispatch We reserve the right to refuse or cancel any order for reasons including: - Product unavailability - Errors in pricing or product information - Suspected fraud or unauthorized activity - Order quantity limits exceeded

We aim to dispatch orders within the timeframes stated on our Shipping page. However: - Delivery times are estimates and not guaranteed - We are not liable for delays caused by shipping carriers or customs - Risk of loss passes to you upon delivery to your specified address - You are responsible for providing accurate shipping information Please see our Shipping Policy for detailed information about shipping options and costs.

Our 30-day return policy allows you to return products that meet our return criteria. Please review our Returns Policy for: - Eligibility requirements - Return process and timelines - Refund processing information - Exchange procedures We reserve the right to refuse returns that don't meet our policy criteria or appear to be abused.

All content on our website is owned by or licensed to Luhle, including: - Text, images, graphics, and logos - Product descriptions and photographs - Website design and layout - Trademarks and brand elements You may not copy, reproduce, distribute, or create derivative works from our content without express written permission. You may print or download content for personal, non-commercial use only.

When you submit content to us (reviews, photos, comments), you: - Grant us a non-exclusive, royalty-free license to use, modify, and display the content - Confirm you own the content or have permission to share it - Agree your content will not be illegal, offensive, or infringe others' rights We may remove any user content at our discretion without notice. We are not responsible for content posted by users.

To the fullest extent permitted by law: - Our services are provided "as is" without warranties of any kind - We are not liable for indirect, incidental, or consequential damages - Our total liability is limited to the amount you paid for the relevant products - We are not responsible for third-party websites or services linked from our site Some jurisdictions don't allow certain limitations, so these may not apply to you.

You agree to indemnify and hold harmless Luhle and its directors, employees, and agents from any claims, damages, or expenses arising from: - Your use of our services - Your violation of these terms - Your violation of any rights of another party - Any content you submit to us

These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

For questions about these Terms of Service, please contact us: **Email:** legal@luhle.com **Address:** 128 Natural Way, Durban, South Africa **Phone:** +27 63 362 2772