Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. **Personal Information:** - Name and contact information (email address, phone number, shipping address) - Payment information (credit card numbers are processed securely through our payment provider and never stored on our servers) - Account credentials (email and password) - Order history and preferences **Automatically Collected Information:** - Device information (browser type, operating system, device identifiers) - Usage data (pages visited, time spent, click patterns) - IP address and approximate location - Cookies and similar tracking technologies

We use the information we collect to: - Process and fulfill your orders - Send order confirmations and shipping updates - Provide customer support and respond to inquiries - Send marketing communications (with your consent) - Personalize your shopping experience - Analyze website usage and improve our services - Prevent fraud and ensure security - Comply with legal obligations We will never sell your personal information to third parties for their marketing purposes.

We may share your information with: **Service Providers:** Companies that help us operate our business (payment processors, shipping carriers, email service providers). These providers only have access to information necessary to perform their services and are contractually obligated to protect your data. **Legal Requirements:** When required by law, court order, or governmental authority. **Business Transfers:** In connection with a merger, acquisition, or sale of assets. **With Your Consent:** When you explicitly agree to share your information for a specific purpose.

We implement industry-standard security measures to protect your personal information: - SSL/TLS encryption for all data transmission - Secure payment processing through PCI-compliant providers - Regular security audits and vulnerability assessments - Employee access controls and training - Secure data storage with encryption at rest While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

You have the following rights regarding your personal information: **Access:** Request a copy of the personal data we hold about you. **Correction:** Request correction of inaccurate or incomplete data. **Deletion:** Request deletion of your personal data (subject to legal retention requirements). **Portability:** Request a copy of your data in a structured, machine-readable format. **Opt-out:** Unsubscribe from marketing communications at any time. **Withdraw Consent:** Withdraw previously given consent for data processing. To exercise these rights, please contact us at privacy@luhle.com.

We use cookies and similar technologies to: - Remember your preferences and settings - Keep you logged in to your account - Analyze website traffic and performance - Deliver personalized content and ads **Types of Cookies:** - **Essential:** Required for website functionality - **Analytics:** Help us understand how visitors use our site - **Marketing:** Used to deliver relevant advertisements You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have questions about this privacy policy or our data practices, please contact us: **Email:** privacy@luhle.com **Address:** 129 Natural Way, Durban, South Africa **Phone:** +27 63 362 2772